On the requested date, the company always attempts to reschedule the move, as If the company is unable to fulfill a move Resulted in customer cancellations despite the company’s efforts to fulfillĮvery move-and efforts that are taken at great length up until move day.

These worker shortages have, in a minority of cases relative to overall move volume, Resignation” and general worker shortages in the larger economy.

Unfortunately, the company has not been immune from the so-called “great Is fulfilled in accordance with the customer’s request. Respect to other orders that have been booked in advance, Bellhop strives to ensure that every non-last minute booking That the company was unable to fulfill the customer’s order request, resulting Last minute job, the customer may receive a notification on the day of the move The company is unable to identify service providers to complete the requested Unable to fulfill the order but that it will attempt to do so by reaching out Minute orders, Bellhop advises its customers in advance that the company may be Each of these allegations are addressed in turn below.Ĭancellations: Cancellations can be explained in part by Bellhop’s willingness to book last minute orders that other movers refuse or are With the move that were requested during booking and (iii) allegations ofĭamages due to improper packing and handling. Scheduled move date (ii) allegations that fewer crew members arrived to assist According to that letter, the BBB has identified the following patterns of consumer complaints: (i) allegations that customers’ moves were canceled just before the The BBB has requested a response to the BBB’s review of certain patterns of complaints alleging customer service and communication issues. 'I am writing in response to the Better Business Bureau’s letter dated Novemin which On November 14, 2022, BBB submitted a written request to the company, identifying the potential patterns of complaint, and requested that the business respond with information on steps the company would take to help eliminate the underlying cause of complaints.įormal response from Dustin Carlton, VP, Legal & Complianceįor Bellhop on December 9, 2022. Some complaints also allege damaged items due to improper packing and handling. Some consumers report that fewer crew members arrived to assist with the move than were secured at the time of booking, which caused delays and increased costs. Consumers allege that their move was cancelled the day of their move or just before the scheduled time due to a lack of crew and/or trucks. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.BBB files indicate that this business has a pattern of complaints alleging customer service and billing issues. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.

Bellhop inc